Your business depends on cloud services. AwareOps helps your IT team manage outages with those services so that users have full transparency and visibility into critical business systems availability.
Understanding the Problems Modern IT Teams Face
In today's world where many businesses are reliant on SaaS offerings for E-mail, Productivity, ERP, CRM, etc. it means IT teams are completely reliant and are at the mercy of those third party providers. Unfortunately, managing this providers is complex and challenging. Furthermore you may want an automated way to let the employees in your business know the status of those service providers. This is where AwareOps can help.
Business Context Aware Monitoring
Through our use of service facade monitoring, you can now create "Service Facades" for contextual business monitoring. For example, you can create a facade for Marketing, Sales, Internal IT, Finance, etc. Let's say your CRM system goes down, no need to alert to the whole company, just alert the team who uses that system. This means less noise to the whole company and more targeted communication to your business community.
How do I know when my business systems are up?
When a cloud service goes down, you need to react, notify employees and business partners and get a plan in motion. Your business may not have a formal business continuity plan in place, much less even know if a service has an outage.
While managing an outage, you also may get flooded with calls, instant messages, and tickets from users. Now that many business applications are integrated with each other, what is "down" is even more confusing.
AwareOps tracks, monitors and notifies you of critical business systems outages. Not only that, but you'll know the root cause of the issue instantaneously, which means less effort and greater transparency to your business users.
How do I track the downtimes of all of the business systems that I currently use?
Monitor all your services' status in one place
Instead of going to each service's status pages, AwareOps can do this for you. We monitor over 1500+ services on your behalf. This means you no longer need to subscribe to every single one of these services independently. You simply add them to your Service Catalog in AwareOps.
How do I notify my business and key users of systems in a meaningful way?
Incident Response in the Modern SaaS Era
Alerting employees of outages is sometimes a painful exercise. Some service providers have a myriad of ways to alert and very often their status pages are inaccurate!
We make that simple now with the use of Service Facades. You can set how, when and what method of notifications you want to communicate with your internal team, users, or business communities.
Slack
Your internal team can set up as many channels as you want. Let's say you want the reporting team to only see when the Reporting Engine has an outage? Easy, you set up the Reporting Engine service facade to only send notifications to the #reporting-engine Slack Channel. Now every time you add a new dependency to the Reporting Engine facade it'll be available in that channel.
SMS/Email
Want to send direction messages to individuals either via SMS or email? How about to an email distribution list? That's also possible.
Integrations
You can set up notifications to send info to incident response PagerDuty, Opsgenie or your own Atlassian Status Page.
How can AwareOps Help?
AwareOps makes all of this monitoring much more simple. No more trying to spend half your time debugging outages to find out that a third party outage was the culprit.